Because GlamTouch nails are personal-use beauty products, all nail sales are final and we do not accept returns or issue refunds for change of mind.

For hygiene and sanitary reasons, used, worn, applied, altered, filed, trimmed, or otherwise opened nail sets cannot be returned or exchanged.

First-Time Sizing Exchange

We understand that finding your best fit can take a little trial and error.

For your first GlamTouch purchase, we may offer a one-time sizing exchange if the nail set is unused and in its original condition and packaging.

To request a sizing exchange, please contact us at contact@glamtouchnails.com and include your order information and photos of the unused set.

Sizing exchanges are subject to availability and approval.

Our standard nail sets are offered in predetermined sizes, so individual nails may not fit every natural nail perfectly. Our retail team is happy to help customers with sizing and choosing a set before purchase.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your order arrives damaged, defective, or you receive an incorrect item, contact us at contact@glamtouchnails.com as soon as possible and include your order number and photos of the product and packaging.

If we determine that the item is defective, damaged in transit, or incorrect, we will work with you on an appropriate replacement or other resolution.

Normal variations in handmade products—including slight differences in color, placement, pattern, texture, or decorative details—are not considered defects.

Custom and Personalized Orders

Custom-made, personalized, or made-to-order products are final sale and cannot be returned or exchanged.

Deposits and payments for custom orders are subject to the terms provided when the custom order is placed.

Sale and Clearance Items

Sale, clearance, promotional, and final-sale products are not eligible for return, refund, or exchange unless the item arrives damaged, defective, or incorrect.

Used Items and Wear

GlamTouch is not responsible for damage caused by improper application, removal, storage, modification, or normal wear.

Wear time varies depending on factors including application method, preparation, adhesive used, lifestyle, and individual nail characteristics.

Shipping Costs

Unless the return or replacement is due to an error by GlamTouch or a qualifying defective or damaged product, customers are responsible for any shipping costs associated with an approved exchange.

Original shipping charges are non-refundable except where required by law.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been processed, prepared, shipped, or entered into production for a custom order may not be eligible for cancellation.

Nothing in this policy limits any rights or remedies available to consumers under applicable law.

Contact Us

Questions about an order, sizing, or this policy can be sent to:

contact@glamtouchnails.com